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RESOURCES
User Guide
CONTACT CUSTOMER CARE:
Send eMail
Phone 800.500.4433
1. Select Report Type
report type:
Call Details
Traffic Snapshot
Call Journal Report
Number and Feature Summary
Traffic Analysis
Monthly Lead Trending by Ad Source
Call Summary by Date
Call Summary by Employee
Call Summary by Status
Calls By ZIP Code and Ad Source
Calls By Date and Ad Source
Caller Names and Addresses
Multiple Calls from a Single Location
Executive Summary - PDF Format
Total Leads By Ad Source - Bar Chart
Cost per Lead by Ad Source - Bar Chart
Missed Calls By Day - Bar Chart
Missed Calls By Hour - Bar Chart
Peak Calls By Day - Bar Chart
Peak Calls By Hour - Bar Chart
Average Call Duration by Ad Source - Bar Chart
Call Trending by Location - Bar Chart
Lead Trending by Location - Bar Chart
Calls by Area Code - Pie Chart
Calls by ZIP Code - Pie Chart
2. Select Report Filters
Depress and hold the "Cntl" key to select multiple filtering options.
show only active
customer/site:
All
call result:
All
connected calls
no answer calls
abandoned calls
busy calls
missed calls
show only active ad sources
ad source:
All
region:
All
Pacific coast
northwest
southwest
central
southeast
northeast
Atlantic coast
market:
All
Seattle
San Francisco
Los Angeles
Phoenix
Chicago
Dallas
Atlanta
Miami
Milwaulkee
New York
Boston
extension:
All
Ext. 1: Sales > Ext. 1: Pacific Sales
Ext. 1: Sales > Ext. 2: Northwest Sales
Ext. 2: Customer Service > Ext. 1: General Info
Ext. 2: Customer Service > Ext. 2: Contact Us
Ext. 2: Customer Service > Ext. 3: Recalls
Ext. 2: Customer Service > Ext. 4: Service Directory
3. Select Call Duration
choose start and stop times
from:
Set Custom
0 sec
5 sec
10 sec
15 sec
20 sec
30 sec
60 sec
120 sec
— or choose custom time range:
from:
sec
min
to:
Set Custom
5 sec
10 sec
15 sec
20 sec
30 sec
60 sec
120 sec
5 min
10 min
15 min
20 min
to:
sec
min
4. Select Date Range
date range:
Custom Date Range
Today
Yesterday
Week to Date
Prior Week
Month to Date
Prior Month
Quarter to Date
Prior Quarter
Year to Date
Prior Year
from:
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
to:
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
5. Select Time and Day Filter
from:
All Hours
12:00 am
1:00 am
2:00 am
3:00 am
4:00 am
5:00 am
6:00 am
7:00 am
8:00 am
9:00 am
10:00 am
11:00 am
12:00 pm
1:00 pm
2:00 pm
3:00 pm
4:00 pm
5:00 pm
6:00 pm
7:00 pm
8:00 pm
9:00 pm
10:00 pm
11:00 pm
12:00 pm
to:
All Hours
12:00 am
1:00 am
2:00 am
3:00 am
4:00 am
5:00 am
6:00 am
7:00 am
8:00 am
9:00 am
10:00 am
11:00 am
12:00 pm
1:00 pm
2:00 pm
3:00 pm
4:00 pm
5:00 pm
6:00 pm
7:00 pm
8:00 pm
9:00 pm
10:00 pm
11:00 pm
12:00 pm
day(s) of week:
All
Weekdays Only
Weekends Only
CallTrack
SM
reporting system v. demo. Data presented is fictitious and not specific to any client. © CallSource